How to Order & FAQs
Get a quote for one product on WhatsApp, or use your Quote Cart to request prices for several items together. Our team will confirm pricing, availability and delivery arrangements before you finalise your order.
Ordering questions
How do I get a quote for one product?
- Open the product page and choose the available options, such as model, size, colour, packing or lid.
- Enter the quantity you need.
- Select WhatsApp Us for Quote.
- Review the prepared message in WhatsApp, add your required date and delivery details, then press Send.
How do I get a quote for several products?
- Choose a product, its options and the quantity.
- Select Add to Quote Cart. Repeat for the other products you need.
- Select View Quote Cart or the Quote Cart icon at the top of the website.
- Check the items, options and quantities. Add your required date and delivery or collection requirements in the notes box.
- Select Send Cart for Quotation on WhatsApp.
- Review the prepared message in WhatsApp and press Send.
What quantity should I enter for packets and cartons?
The quantity refers to the packing option you select. For example, if you choose Carton, a quantity of 2 means two cartons; if you choose Packet, it means two packets. The number of pieces in each packet or carton varies by product. Check the product description, and ask us if the packing is unclear.
Does adding to the Quote Cart place an order or take payment?
No. The Quote Cart prepares your quotation list. It does not take payment. Send the list to us on WhatsApp, then confirm the quotation and order details with our team.
Opening WhatsApp does not send your enquiry automatically. You must press Send in WhatsApp.
Can I change or remove items before sending my enquiry?
Yes. Open your Quote Cart to change quantities or select Remove beside an item. To change a model, size or packing option, remove that line and add the required option again from the product page. Review the updated list before sending it.
What information should I include?
Please include the product or model, size and other options, packing, quantity, required date, and delivery address or collection request. Your business name and contact person also help us prepare the quotation. You can add these details in the Quote Cart notes or in your WhatsApp message.
Do I need an account, and will my Quote Cart be saved?
You do not need to sign up or log in to request a quote. Your Quote Cart is saved in the browser on the device you are using. It may not appear on another device or browser, or after browser data is cleared. Use Copy Quote Details if you want to keep a separate copy of your list.
What if WhatsApp does not open, or my quotation list is long?
Select Copy Quote Details in your Quote Cart, then paste the list into WhatsApp to 8923 7833. If copying is unavailable, open Review the message and copy the text manually. For a long list, follow the instructions shown to copy and paste the full message. Check that all items are included before pressing Send.
You can also email the list to sales@tangplastic.com.
What is the delivery lead time?
Our usual lead time is delivery on the next working day for orders confirmed before 5 pm. Please confirm stock availability and your delivery date with our team when placing the order.
Is there a delivery charge?
Delivery is free for orders above S$150. A S$20 delivery charge applies to other orders.
What are your operating hours?
- Monday to Friday: 9.30 am–5.30 pm
- Saturday: 9.30 am–1 pm
Can someone help me choose products or visit my shop?
Yes. Tell us what you are packing and the quantity you need, and our sales team can help you choose suitable products. Contact us to arrange a sales representative’s visit for your first order.
Can I order by phone or email?
Yes. Contact our team using any of these options:
- WhatsApp: 8923 7833
- Office: 6041 3494
- Email: sales@tangplastic.com
Browse the product catalogue or contact our team for help with your order.